Privacy Policy

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Privacy PolicyEffective Date: January 15, 2025At Jamr, we are committed to protecting your privacy and ensuring the security of your personal information.

Introduction

Welcome to Jamr, the community-driven platform dedicated to enriching the live music experience.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our mobile application and related services. By using Jamr, you consent to the practices described in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services.

1.1 Personal InformationWhen you create an account with Jamr, we collect certain personal information, including:

• User account details: Your name, email address, and profile picture obtained through Google login.• Event preferences: Information about events you favorite or show interest in.• Biographical information: User-provided details such as age and additional photos uploaded.• Location data: To provide event suggestions in your vicinity (only while actively using the app).• User-generated content: Data from events you upload and your interactions with event listings.

1.2 Usage DataWe collect information about how you interact with our app, including:

• Device information: The type of device you use, operating system, and unique device identifiers.• App usage patterns: How you navigate and interact with the app's features and content.

1.3 Analytics and Performance MonitoringWe use third-party services, namely Google Analytics and Firebase, to collect and analyze app usage data and monitor app performance:

• Google Analytics: Collects information about app usage and user behavior through cookies and similar technologies, generating aggregated reports on app activities without identifying individual users.• Firebase Analytics: Tracks app performance, user engagement, and usage patterns to help us improve the app experience. Firebase Crashlytics is used for crash reporting and identifying stability issues.

2. How We Use Your Information

We use the collected information to deliver and enhance our services.

2.1 Providing and Improving Our ServicesWe use the collected information to:

• Deliver and enhance the app's functionalities and features.• Personalize your experience by tailoring content and event suggestions based on your preferences and behavior.• Communicate with you about updates, changes, or relevant events.• Analyze usage data to improve the app and optimize user experience.• Monitor app performance, identify and resolve stability issues, and ensure a smooth user experience.

2.2 Community InsightsWe may aggregate data to understand user preferences and predict trends in music and event attendance. This helps us provide valuable insights to our community while maintaining individual user privacy.

2.3 Legal ComplianceWe process your data in compliance with applicable data protection and privacy laws, such as the General Data Protection Regulation (GDPR) for users in the European Union.

3. Data Retention

We retain your personal information only as long as necessary.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. The specific retention periods are determined based on factors such as:

• The duration of your account activity and reactivation needs.• The relevance of user-generated content to the platform's community.• Legal obligations and legitimate business interests.

Location data is only used while you are actively using the app and is not stored beyond the duration of the app session. Once you close or exit the app, your location data is immediately discarded to ensure privacy and data minimization.

4. Your Rights

As a user of Jamr, you have the following rights regarding your personal data.

• Access: Request access to the personal data we hold about you.• Rectification: Have inaccurate or incomplete data corrected.• Erasure: Request the deletion of your personal data, subject to legal requirements.• Restriction: Limit how we process your personal data.• Portability: Receive a copy of your data in a structured, commonly used, and machine-readable format.• Objection: Object to our processing of your personal data based on legitimate interests.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

5. Data Security

We implement robust security measures to protect your personal information.

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data, both in transit and at rest.• Secure communication protocols (HTTPS/TLS) for data transmission.• Code signing and latest cryptography techniques to ensure app authenticity and security.• Thorough vetting and authorization of APIs to meet high security standards.• Strong, multi-factor authentication methods to verify user identities and prevent unauthorized access.

In the event of a data breach, we have a comprehensive incident response plan that includes prompt investigation, notification to affected users, remedial actions, and compliance with legal and regulatory requirements.

6. Children's Privacy

Jamr is not intended for use by children under the age of 16.

We do not knowingly collect personal information from children without parental consent. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete that information from our servers.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time.

We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of the policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Jamr SupportEmail: support@jamr.live

We are committed to working with you to address any privacy-related issues and ensure the security of your personal information.

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